Shipping & Delivery Policy

Effective Date: April 2026

At Perfume For All, we are committed to ensuring your order arrives safely and on time. Once an order has been shipped and confirmed as delivered by the carrier, our responsibility for that shipment is fulfilled and responsibility for the package transfers to the customer.

1. Delivery Responsibility

Perfume For All is not responsible for lost or stolen packages that are confirmed as delivered by the shipping carrier (UPS, FedEx, USPS). We recommend customers ensure a secure delivery location is available at their address prior to placing an order.

2. Package Shows as Delivered but Not Received

If your tracking number shows "Delivered" but you cannot locate your package, please take the following steps before filing a claim:

1.     Check all areas around your delivery address (porch, mailbox, garage, side doors, and any secure parcel boxes).

2.     Confirm with household members, neighbors, or building management.

3.     Wait up to 24–48 hours, as packages are occasionally scanned as delivered before arriving.

4.     If still missing after 48 hours, contact the shipping carrier directly to request a delivery trace.

3. Filing a Claim

If your package remains missing after completing the steps above, please submit a claim:

•       Complete our  Lost or Missing Package Claim Form within 7 days of the marked delivery date.

•       Provide accurate and complete information. Failure to submit within the 7-day window may result in denial of your request.

4. Investigation Process

Perfume For All will review all claims, including tracking confirmation, delivery details, and any available proof of delivery (GPS data, photo confirmation, etc.). We aim to resolve claims within 5–7 business days of submission.

We reserve the right to:

•       Deny claims where delivery has been confirmed by the carrier.

•       Request additional verification or documentation.

•       Limit or decline replacements/refunds in cases of repeated claims (more than one claim within a 12-month period).

5. Resolution Options

Approved claims may result in one of the following, at our discretion:

•       A one-time replacement shipment,

•       Store credit, or

•       A refund, considered on a case-by-case basis.

Please note that refunds are not guaranteed and are issued only in select circumstances at our sole discretion.

6. High-Value Orders

Orders exceeding $150 may require signature confirmation upon delivery. You will be notified at checkout if your order qualifies. If signature confirmation is waived or unavailable, Perfume For All is not liable for lost or stolen packages once the carrier marks the shipment as delivered.

7. Claim Appeals

If your claim is denied and you believe this decision was made in error, you may request a review by contacting our support team at operations@perfumeforall.com. Please include your order number and any additional documentation to support your case.

8. Fraud Prevention

Submitting false or fraudulent information will result in immediate denial of the claim and may lead to further action, including the suspension of your account.

9. Contact Us

For assistance with a shipment or claim, please reach out to our support team:

operations@perfumeforall.com